You can bring your game console directly to our shop during business hours. Our technicians will assess the issue and provide a repair quote. You’ll receive updates throughout the process.

You can mail your game console to us using our provided shipping instructions. Once we receive it, we’ll assess the issue, provide a repair estimate, and begin repairs upon your approval. The repaired console is then shipped back to you.

Yes, our game console service and support options offer a paid expedited repair service for customers who need their consoles repaired quickly. If this options is chosen and paid for upfront, it greatly reduces your wait. With this option, your console will be prioritized and repaired within 24–48 hours.

For standard repairs, the turnaround time is usually 3–5 business days for drop-offs and 5–7 business days for mail-ins. Expedited repairs are completed within 24–48 hours.

We commonly repair issues like HDMI port damage, disc drive malfunctions, overheating, power issues, and software errors. We also offer cleaning and maintenance services.

Yes, all our game console service and support repairs come with a 90-day warranty covering the parts and labor. If the same issue recurs within this period, we’ll fix it at no additional cost.

Absolutely! For both drop-off and mail-in services, you’ll receive regular updates via email or text, including the current status and estimated completion time.

If your console cannot be repaired, we will notify you immediately. For mail-in repairs, we’ll return your console or dispose of it at your request. Diagnostic fees may still apply.