Data Recovery and Backups
If disaster strikes and you’ve suddenly lost financial records, family photos, and other crucial data, we’re here to help. Make an appointment with Mattes Computer and Printer Repair. We’ll use our experience and expertise to recover your data as quickly as possible.
Why Hire Local IT Businesses?
Always hire local over-the-big-box stores for Data Recovery, Data Security, and Data Backup services. Why do you ask? Because our technicians, experience, tools, and all services are performed where you drop your computer off locally. Not a single big box store has a “clean room”. Furthermore, when you hire locally, we receive your device OR computer. We perform the required services needed. Lastly, you will be contacted directly by Mattes Computer and Printer Repair from start to finish & not a 3rd party vendor. Everything is completed locally.
We are trained in the latest data recovery tools & best practices.
We employ the industry’s best software and tools to recover your data.
Quick turnaround time on most personal & business data recovery situations.
The security and privacy of your data is always a #1 priority.
What to expect after calling Mattes Computer and Printer Repair
Initial Contact
Make sure to bring your device or storage drive to your appointment. Upon arrival, diagnoses of your device/drive data loss are completed. We will then gain approval to perform data recovery.
Quote Provided
Fairly simple recovery, we’ll do it in-shop. If it’s more complicated, we’ll send your device to a partnered vendor for a deeper diagnosis and cost estimate.
Data Recovery Performed
We have the expertise, tools, and facilities to handle everything from simple file deletion to recovering data from a hard drive with physical damage.
Data Recovery Complete
After successful recovery, your data and device/drive will be returned to you on an external hard drive OR USB drive. Feel free to provide your own.
Stage 1 Recovery
Mattes Shop
- If you simply deleted some files
- If you reformatted your drive
- If you need basic help getting access to your device
Stage 2 Recovery
Mattes Shop
- If your file system is corrupted
- If we need to restore your operating system in order to recover data
- If we need to make an image of your drive in order to recover or decrypt the data
Stage 3 Advanced
Mattes Shop
- If advanced hardware is needed to make a precise image of your device
- If your drive requires firmware alteration or physical modification
Stage 3
Mattes Partner
- If your device is physically damaged (accident, house fire, severe mechanical wear) and we need to break the seal on the drive within a clean room
Frequently Asked Questions About
Data Recovery, Data Security, and Data Backups
What will my recovered files be saved on when I get them back?
Once we recover your files, we save them to an appropriate external drive. You can supply your own drive in advance, or we will provide you with one at an additional cost.
How do I back up my data to prevent this in the future?
You can back up your data on a separate type of media (such as an external hard drive or USB flash drive) or back it up online using cloud storage. Using both provides extra protection. Consider backing up your personal data once a week and back up business data on a daily basis. Most backup methods allow you to schedule automatic data backups as often as you want.
Can any type of data be restored OR just certain files?
We attempt to save any and all data, including songs, photos, files, and more.
When will I receive my recovered files and data?
Data recovery is tricky and depends on the exact device that failed and the nature of the failure. The time it takes to recover files can vary as much as the price does.
Can you recover files that are password-protected?
Yes, if you provide us with the password(s) OR any information that’s needed to access the files in question. We can also recover files stored using Bitlocker but we will require certain information in order to complete data recovery on a Bitlocker-protected storage drive.
What is needed to recover my data? Can just the hard drive be used?
Technically, we need only the physical hard drive or storage media. If the data is on a drive in a computer or other device, schedule an appointment and we will remove the hard drive or storage media for you.
What types of hardware can data be recovered from?
If it holds data, we will take it. A list would be too long to compile, but it includes all makes and models of laptops, desktops, hard disk drives, camera systems, SD cards, DVRs, flash devices and voice recorders (mobile devices excluded).
When does my device qualify for Stage 1 data recovery?
Our in-store data recovery services are for units that fall under the Stage 1 scope of work only. We will attempt to recover your deleted photos, music, and files from a working drive, or data that was lost because a drive was reformatted. There is a chance your unit will require higher levels of data recovery service and we cannot guarantee your unit will qualify for Stage 1 in-shop service.
Shop Address
Hours
Monday – Saturday: 6 am – 6 pm
Sunday: Closed